Refund policy
Return and Refund Policy
Thank you for shopping with AI Skyla. Because our products are custom-made and personalized, please read our return policy carefully before placing your order.
Non-Returnable Items
All personalized and custom-embroidered items (including Roman numeral date garments) are made to order and cannot be returned or exchanged unless they arrive damaged or defective. We do not accept returns due to incorrect size selection, so please refer to our size guide before ordering.
Damaged or Defective Items
If your item arrives damaged, defective, or with an embroidery error on our part, please contact us within 7 days of delivery with:
- Your order number
- A clear photo of the issue
We will arrange a replacement or full refund at no cost to you.
Order Cancellations
Orders may be cancelled within 24 hours of placement. After this window, production may have already begun and cancellations cannot be guaranteed.
Refund Process
Approved refunds are processed within 5–10 business days to your original payment method.
Contact Us
For any questions regarding your order or this policy, please reach out to us at: 📧 aiskylahelpgmail.com